Privacy Policy

1. Collection of Personal Information

We collect personal information that is reasonably necessary for us to provide our services and to maintain our relationship with you. This may include, but is not limited to, your name, contact details (email address, phone number, address), company details, and information related to your use of our services.

We collect personal information directly from you when you:

• Engage us for services or provide services to us.
• Communicate with us via email, phone, or online forms.
• Subscribe to our newsletters or marketing communications.
• Participate in surveys or promotions.

We may also collect information from third parties, such as public databases or business partners, where relevant to our services and permitted by law.

2. Use and Disclosure of Personal Information

WinSpinGala uses your personal information for the primary purposes for which it was collected, including:

• Providing and managing our social gaming and digital craftsmanship services.
• Communicating with you about your projects, inquiries, and our services.
• Sending you marketing and promotional materials (with your consent).
• Improving our services and website experience.
• Complying with our legal and regulatory obligations.

We will not disclose your personal information to third parties without your consent, except where required or permitted by law. This may include disclosure to:

• Service providers who assist us in our operations (e.g., IT support, payment processors), under strict confidentiality agreements.
• Government agencies or regulatory bodies, where legally required.
• Third parties for analytical and marketing purposes, in aggregated and anonymized forms that do not identify you personally.

3. Data Security and Storage

WinSpinGala takes reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. We implement a variety of security measures, including:

• Secure servers and data encryption.
• Access controls and internal policies.
• Regular security audits.

Your personal information is stored on secure servers located in Australia and may also be stored on secure cloud services with servers located outside Australia. We ensure that any overseas transfer complies with Australian privacy laws.

4. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. To do so, please contact us using the details below. We may require you to verify your identity before granting access or making corrections.

5. Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience and for analytical purposes. Cookies are small text files stored on your device that help us understand how you interact with our site. We use tools like Google Analytics to collect anonymous information about website usage, such as pages visited, time spent on site, and referral sources.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

6. Changes to Our Privacy Policy

WinSpinGala may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and encourage you to review it periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, our data handling practices, or if you wish to make a privacy complaint, please contact our Privacy Officer:

WinSpinGala
79 Flinders Street, Suite 302
Melbourne, VIC, 3000, Australia
Email: [email protected]
Phone: +61 3 9650 8899

We will respond to all inquiries and complaints promptly and professionally.